Privacy Policy

Effective Date: 28 September 2025
Business Name: GloSmiles
Trading Address: 16 Acre Street, Huddersfield, HD3 3DU, United Kingdom

1. Introduction

GloSmiles (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal data:

  • Identity Data: Name, date of birth, and contact details.

  • Contact Data: Address, email address, and telephone number.

  • Health Data (Special Category Data): Relevant medical and dental information necessary for the provision of our services.

  • Payment Data: Bank details or payment card information.

  • Usage Data: Information on how you interact with our website or services.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our dental services.

  • To communicate with you about appointments, treatments, and updates.

  • To process payments and maintain financial records.

  • To comply with legal and regulatory obligations.

  • To improve our services and customer experience.

4. Lawful Basis for Processing

We will only process your personal data where we have a lawful basis under the UK GDPR, including:

  • Contractual necessity – to deliver our services to you.

  • Legal obligation – to comply with UK laws and regulations.

  • Consent – where explicit consent is required, especially for health-related data.

  • Legitimate interests – to improve services and maintain business operations.

5. Data Sharing

We may share your personal data with:

  • Healthcare professionals involved in your treatment.

  • Regulatory bodies (e.g., General Dental Council, NHS).

  • Service providers (e.g., IT support, payment processors).

  • Law enforcement agencies where required by law.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy, and in accordance with legal and regulatory requirements. For medical records, this may be at least 11 years from the date of the last treatment, or longer for children.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Request erasure of your data (subject to legal obligations).

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent at any time (where consent is the lawful basis).

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, or loss.

9. International Transfers

We do not routinely transfer personal data outside the UK. If such transfers are required, we will ensure they comply with UK GDPR safeguards.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and the effective date will be updated accordingly.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

GloSmiles
16 Acre Street, Huddersfield, HD3 3DU, United Kingdom